Английский
В наличии
-20%
952 ₽
1 190 ₽
Описание
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
Характеристики
Основные
- Дата выпуска 2011
- Количество страниц 128
- Артикул 154246
Дополнительные
- Размер (мм) 197x128x9
- Цвет Оранжевый
- Вес (г) 96
- Тип переплёта обл - мягкий переплет (крепление скрепкой или клеем)
Об ошибках и неточностях в описании товара Raving Fans! за авторством Blanchard Kenneth, Bowles Sheldon Вы можете сообщить нам по почте shop@deltabook.ru