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Raving Fans!

Raving Fans!
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0 оценок
Английский
Издательство
ISBN
9780006530695
Серия
В наличии
-20%
В избранное
959 ₽
1 199 ₽

Описание

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

Характеристики

Основные

  • Дата выпуска 2011
  • Количество страниц 128
  • Артикул 154246

Дополнительные

  • Размер (мм) 197x128x9
  • Цвет Оранжевый
  • Вес (г) 96
  • Тип переплёта обл - мягкий переплет (крепление скрепкой или клеем)

Об ошибках и неточностях в описании товара Raving Fans! за авторством Blanchard Kenneth, Bowles Sheldon Вы можете сообщить нам по почте shop@deltabook.ru